{"id":948,"date":"2022-11-17T15:38:26","date_gmt":"2022-11-17T15:38:26","guid":{"rendered":"https:\/\/2023.imedos.com\/service\/"},"modified":"2025-05-21T12:26:23","modified_gmt":"2025-05-21T12:26:23","slug":"service","status":"publish","type":"page","link":"https:\/\/imedos.com\/?page_id=948&lang=en","title":{"rendered":"Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"948\" class=\"elementor elementor-948 elementor-937\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b36e0bd elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"b36e0bd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-68f4f7f\" data-id=\"68f4f7f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-efbf150 elementor-widget elementor-widget-image\" data-id=\"efbf150\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/imedos.com\/wp-content\/uploads\/2022\/11\/kundenservice_demo-dva-1588781675-1024x683.jpg\" class=\"attachment-large size-large wp-image-944\" alt=\"Our customer service on site\" srcset=\"https:\/\/imedos.com\/wp-content\/uploads\/2022\/11\/kundenservice_demo-dva-1588781675-1024x683.jpg 1024w, https:\/\/imedos.com\/wp-content\/uploads\/2022\/11\/kundenservice_demo-dva-1588781675-300x200.jpg 300w, https:\/\/imedos.com\/wp-content\/uploads\/2022\/11\/kundenservice_demo-dva-1588781675-768x512.jpg 768w, https:\/\/imedos.com\/wp-content\/uploads\/2022\/11\/kundenservice_demo-dva-1588781675.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-97a0d7a\" data-id=\"97a0d7a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b441e01 elementor-widget elementor-widget-heading\" data-id=\"b441e01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc2246c elementor-widget elementor-widget-text-editor\" data-id=\"dc2246c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Imedos offers excellent, customer-oriented service and support. Your questions and suggestions are important to us and help us to continuously optimize our processes. In addition to simple installations and maintenance services, our customer service includes all relevant services so that your systems are always ready for use and your workflows can be designed as effectively as possible.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-949047c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"949047c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-28299cf\" data-id=\"28299cf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-76e34b2 elementor-widget elementor-widget-text-editor\" data-id=\"76e34b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><span style=\"font-family: Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; color: var( --e-global-color-primary );\">You can reach our customer service daily from Monday to Friday, 09:00 to 17:00, by telephone on <\/span><a style=\"font-family: Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; background-color: #ffffff;\" href=\"tel:+493641639639\"><span style=\"font-size: 15px; font-weight: bold;\">+49 3641 639639<\/span><\/a><span style=\"font-family: Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; color: var( --e-global-color-primary );\"> or by <\/span><a style=\"font-family: Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; background-color: #ffffff;\" href=\"mailto:support@imedos.de\"><span style=\"font-size: 15px; font-weight: bold;\">by e-mail<\/span><\/a><span style=\"font-family: Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; color: var( --e-global-color-primary );\">. <br><\/span><span style=\"font-size: 15px; color: var( --e-global-color-primary );\">Or simply use our contact form.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8f63f88\" data-id=\"8f63f88\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bf15fe3 elementor-widget elementor-widget-oew-buttons\" data-id=\"bf15fe3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"oew-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<ul class=\"oew-buttons\">\n\t\t\t\n\t\t\t\t<li class=\"oew-button-inner elementor-repeater-item-4d27ad3\">\n\t\t\t\t\t<a href=\"https:\/\/imedos.com\/?page_id=494\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span>Kontaktformular<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t<\/ul>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-43ac3c7 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"43ac3c7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8399227\" data-id=\"8399227\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cc1269f elementor-tabs-view-vertical elementor-widget elementor-widget-tabs\" data-id=\"cc1269f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2131\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2131\" aria-expanded=\"false\">Training<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2132\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2132\" aria-expanded=\"false\">Technical Support<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2133\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2133\" aria-expanded=\"false\">Remote Support<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2131\" aria-expanded=\"false\">Training<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2131\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2131\" tabindex=\"0\" hidden=\"false\"><p>Have you purchased a new vascular analysis system that is now to be used in your working environment? Do you have new employees in your team who need to be trained to operate the equipment? Has it been a while since your last training course and you would like to refresh your knowledge?  <\/p>\n<p>Our customer service team will be happy to help you. We offer you a comprehensive education and training program tailored to your needs. From an introduction to Imedos technology to detailed instructions and training on how to use our devices.  <\/p>\n<p>The training can be carried out at your premises or online via remote maintenance. Call us, or use our contact form to schedule an appointment.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2132\" aria-expanded=\"false\">Technical Support<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2132\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2132\" tabindex=\"0\" hidden=\"hidden\"><p>Our customer service team is also available post-installation for advice, troubleshooting and your questions regarding:<\/p>\n<ul>\n<li>Installation &amp; configuration of Imedos products and systems<\/li>\n<li>Operating instructions<\/li>\n<li>Technical specifications &amp; requirements<\/li>\n<li>Updates &amp; upgrades for your systems<\/li>\n<li>Networking, integration into existing management systems<\/li>\n<\/ul>\n<p>Then please contact our customer service! You can reach us daily from Monday to Friday, 09:00 to 17:00, by phone <strong><a href=\"tel:+493641639639\">+49 3641 639639<\/a><\/strong> or by <strong><a href=\"mailto:support@imedos.de\">e-mail<\/a><\/strong>.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2133\" aria-expanded=\"false\">Remote Support<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2133\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2133\" tabindex=\"0\" hidden=\"hidden\"><p>We offer remote maintenance on request, in order to be able to carry out service work or training remotely on your system. We use the &#8220;Splashtop&#8221; software for this. At the same time, you will be on the phone with our customer service and will be informed about all the steps and actions taken. Our customer service connects to your computer via Splashtop and can analyze the problem with you or answer your question directly.<\/p>\n<p>You are welcome to make an appointment with us for this purpose.<\/p>\n<h1 style=\"text-align: center;\"><a href=\"https:\/\/sos.splashtop.eu\" target=\"_blank\" rel=\"noopener\">&gt;&gt; Start Remote Maintenance &lt;&lt;<\/a><\/h1>\n<p><strong>Important information on Remote Support<\/strong><\/p>\n<p>Without starting the Splashtop software and without your explicit consent, our customer service cannot access your PC. No third-party programs or remote maintenance software will be installed on your PC when you start the Splashtop software.  You can end the joint session at any time.<\/p>\n<p><strong>Exclusion of liability<\/strong><\/p>\n<p>Imedos Health GmbH accepts no liability whatsoever for the programs installed on your computer or for their protective equipment. You are responsible for your own data security; regular backups and an up-to-date virus protection program are required by us.  Imedos does not accept any liability for faults not caused by members of our customer service team, even if these occurred close to when the support was provided.<\/p>\n<p><strong>By starting remote maintenance and downloading, you confirm acceptance of the online support agreement and start downloading the Splashtop SOS software.<\/strong><\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer service Imedos offers excellent, customer-oriented service and support. Your questions and suggestions are important to us and help us to continuously optimize our processes. In addition to simple installations and maintenance services, our customer service includes all relevant services so that your systems are always ready for use and your workflows can be designed [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"ocean_post_layout":"full-width","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","osh_disable_topbar_sticky":"default","osh_disable_header_sticky":"default","osh_sticky_header_style":"default","osh_sticky_header_effect":"","osh_custom_sticky_logo":0,"osh_custom_retina_sticky_logo":0,"osh_custom_sticky_logo_height":0,"osh_background_color":"","osh_links_color":"","osh_links_hover_color":"","osh_links_active_color":"","osh_links_bg_color":"","osh_links_hover_bg_color":"","osh_links_active_bg_color":"","osh_menu_social_links_color":"","osh_menu_social_hover_links_color":"","footnotes":""},"class_list":["post-948","page","type-page","status-publish","hentry","entry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/imedos.com\/index.php?rest_route=\/wp\/v2\/pages\/948","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/imedos.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/imedos.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/imedos.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/imedos.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=948"}],"version-history":[{"count":34,"href":"https:\/\/imedos.com\/index.php?rest_route=\/wp\/v2\/pages\/948\/revisions"}],"predecessor-version":[{"id":6768,"href":"https:\/\/imedos.com\/index.php?rest_route=\/wp\/v2\/pages\/948\/revisions\/6768"}],"wp:attachment":[{"href":"https:\/\/imedos.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=948"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}