Customer service
Imedos offers excellent, customer-oriented service and support. Your questions and suggestions are important to us and help us to continuously optimize our processes. In addition to simple installations and maintenance services, our customer service includes all relevant services so that your systems are always ready for use and your workflows can be designed as effectively as possible.
You can reach our customer service daily from Monday to Friday, 09:00 to 17:00, by telephone on +49 3641 639639 or by by e-mail.
Or simply use our contact form.
Have you purchased a new vascular analysis system that is now to be used in your working environment? Do you have new employees in your team who need to be trained to operate the equipment? Has it been a while since your last training course and you would like to refresh your knowledge?
Our customer service team will be happy to help you. We offer you a comprehensive education and training program tailored to your needs. From an introduction to Imedos technology to detailed instructions and training on how to use our devices.
The training can be carried out at your premises or online via remote maintenance. Call us, or use our contact form to schedule an appointment.
Our customer service team is also available post-installation for advice, troubleshooting and your questions regarding:
- Installation & configuration of Imedos products and systems
- Operating instructions
- Technical specifications & requirements
- Updates & upgrades for your systems
- Networking, integration into existing management systems
Then please contact our customer service! You can reach us daily from Monday to Friday, 09:00 to 17:00, by phone +49 3641 639639 or by e-mail.
We offer remote maintenance on request, in order to be able to carry out service work or training remotely on your system. We use the “Splashtop” software for this. At the same time, you will be on the phone with our customer service and will be informed about all the steps and actions taken. Our customer service connects to your computer via Splashtop and can analyze the problem with you or answer your question directly.
You are welcome to make an appointment with us for this purpose.
>> Start Remote Maintenance <<
Important information on Remote Support
Without starting the Splashtop software and without your explicit consent, our customer service cannot access your PC. No third-party programs or remote maintenance software will be installed on your PC when you start the Splashtop software. You can end the joint session at any time.
Exclusion of liability
Imedos Health GmbH accepts no liability whatsoever for the programs installed on your computer or for their protective equipment. You are responsible for your own data security; regular backups and an up-to-date virus protection program are required by us. Imedos does not accept any liability for faults not caused by members of our customer service team, even if these occurred close to when the support was provided.
By starting remote maintenance and downloading, you confirm acceptance of the online support agreement and start downloading the Splashtop SOS software.
