customer service
We offer our customers an extensive customer service tailored to their individual set up and needs. Our team of product experts have vast experience in retinal vessel analysis products and applications and are happy to help with technical questions. In addition to simple advice on basic functionality, installation and initial setup, we offer full after-sales service including training sessions as well as discussions on advanced applications to ensure your workflows are as effective as possible and you are comfortable operating the systems and device as part of your daily routine.
You can reach our customer service daily from Monday to Friday, 09:00 to 17:00, by phone +49 3641 639639 or by e-mail
Or simply use our contact form.
We are here to help! Imedos offers various training packages tailored to your individual system purchase and your needs. Whether you have purchased a new system recently and want to get started, would like to train new staff on how to operate our systems and devices or would like to refresh your knowledge on retinal vessel analysis.
We can provide a wide range of comprehensive training courses for new starters as well as refresher courses for existing users.
The training can be conducted at your site or online via remote maintenance. Call us, or use our contact form to schedule an appointment.
Our customer service team is also available post-installation for advice, troubleshooting and your questions regarding:
- Installation & configuration of Imedos products and systems
- Operating instructions
- Technical specifications & requirements
- Updates & upgrades for your systems
- Networking, integration into practice systems
Please contact our customer service! You can reach us daily from Monday to Friday, 09:00 to 17:00, by phone +49 3641 639639 or by e-mail.
We offer remote maintenance on request, in order to be able to carry out service work or training remotely on your system. For this we use the software “TeamViewer”. At the same time, you will be on the phone with our customer service and will be informed about all the steps and actions taken. Our customer service team connects to your computer via TeamViewer and can analyze the problem with you or answer your question directly.
You are welcome to make an appointment with us for this purpose.
>> Start Remote Maintenance <<
Important information on Remote Support
Without starting the TeamViewer software and without your explicit consent, our customer service cannot access your PC. No third-party programs or remote maintenance software will be installed on your PC when you start the TeamViewer software. You can end the joint session at any time.
Exclusion of liability
The company Imedos Health GmbH provides no warranty for the programs installed on your computer, as well as their protective devices. You are solely responsible for your data security, regular backups and an up-to-date virus protection program are assumed by us. Imedos does not accept any liability for faults not caused by members of our customer service team, even if these occurred close to when the support was provided.
By downloading and starting the remote support session, you confirm that you accept the online support agreement as well as start the download of the software »TeamViewer QuickSupport«.
